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Clear answers for using the platform safely
Accounts, profiles, contacts, XPI, publications and reports: review the essential steps before contacting support.
Account and profile
Confirm your account from the latest email, complete onboarding and keep your details current. If you forget your password, use “Forgot password” and never share the recovery link.
Contact access
A new member receives five free profile unlocks. An active pass then provides unlimited access; without a pass, each new contact costs 1 XPI after confirmation. An already unlocked profile must not be charged twice.
XPI and payments
Always check the amount before confirming SoleasPay. After payment, you return to the dashboard and an alert confirms the result. Keep the transaction reference if your balance or purchase is not updated.
Adverts
Complete every required field and add compliant images before previewing. The system uses available advert credits first, then your XPI balance. Basic and premium prices are displayed before publication.
Videos
Public previews help visitors discover the catalogue. Playback and premium content require an account and, depending on the content, an active pass. Authors must hold all relevant rights and consent.
Report an issue
Provide the page, username, date and a factual description. Do not confront the person. For an immediate threat, preserve evidence and contact the competent authorities.
Safety before meeting someone
- Exchange enough information to check that the details are consistent.
- Choose a safe environment and inform someone you trust.
- Do not pay advances under pressure and refuse unusual requests.
- Never share your password, OTP, PIN or a payment screenshot.
- Use reporting tools whenever behaviour appears fraudulent.
Get a faster response
Include your username, the affected section, transaction reference or content URL and the expected outcome. Never attach banking credentials. Support replies to the email supplied in the form.
Support: xpiment@gmail.com

